Committed to Quality

At First American Mortgage Solutions, our vision is to become an expanded value-added partner and trusted advisor to lender and servicer clients throughout the mortgage life cycle. We are one source for mortgage solutions and services—reliable, dependable, and committed to the Pursuit of Certainty in Lending.™

A key component of this vision is to continuously improve and measure our operational quality. We accomplish this by:

  • Implementing Lean Six Sigma process improvement methodologies
  • Making sure our Quality Management System meets established standards
  • Performing diligent and transparent measurement and reporting of key performance indicators
  • Levering Net Promoter as a primary consumer satisfaction metric

ISO Certification

Mortgage Solutions has earned the ISO 9001:2008 Quality Management System Certification from Lloyd’s Register Quality Assurance for the group's origination and servicing operations business units.

What This Means

  • ISO 9001 is an industry-agnostic standard that sets criteria for QMS
  • Holds us accountable for delivering our three quality objectives to be accurate, on time and compliant
  • Codifies our commitment to achieving our quality-centric goals

Why Now?

  • Increased regulation is heightening lenders’ focus on vendor management
  • Lenders are looking for greater clarity and accountability from their vendor relationships

Benefits to Our Clients

  • Gives a critical competitive advantage in an environment of increased regulation
  • Delivers quality measurement that goes beyond satisfying regulatory requirements

 *  *  *  *  *  *