Best Practices, Simplified

As an agent of First American, you have the tools, resources and support to help you simplify your processes and create greater efficiencies within your business.

Implement the ALTA Best Practices Framework with sample templates for each of the 7 Pillars, along with webinars, videos, training materials and links to vendors whose quality products offer the solutions you need. Find out the ways we're making it easier than ever to work with First American.

Implement the Best Practices Framework

With its Best Practices, Simplified program, First American is helping you create the policies and procedures you need to implement the ALTA Best Practices Framework. Our solutions and team of vendors include:

  • Licensing

    • First American provides agency owners and managers with Best Practice training. Our Best Practice #1 Training Webinar was held in September 2013.

      View the Webinar
  • Escrow Trust Accounting

    • SMS TrustLink

      SMS's TrustLink provides best practice trust accounting services to title agents nationwide. From daily three-way electronic bank reconciliation to the management of unclaimed property, TrustLink's services and experienced staff keep your accounts compliant and up to date.

      Learn More
    • HireRight

      As one of the world's largest employee screening providers, HireRight specializes in helping organizations of all sizes efficiently implement, manage and control employment screening programs.

      Learn More
  • Protecting NPI

    • SMS Vault

      SMS Vault provides security of non-public personal information. Protecting your customers' non-public personal information makes good sense — and can keep you out of trouble. From clean desk practices and file access controls to secure external email communication and electronic document delivery, our electronic office management system secures your customer's data with all the cost-saving benefits of working without paper.

      Learn More
    • GreenFolders

      GreenFolders, the electronic office management solution, empowers you to overcome the limitations of working with physical files. From clean desk practices and file access controls to secure external email communication and electronic document delivery, GreenFolders secures your customer's valuable Non-public Personal Information while at the same time allowing you to enjoy all the cost-saving benefits of working without paper.

      Learn More
  • Settlement Processes

    • StreamLine

      SMS's StreamLine is the title production platform of choice for thousands of title agents nationwide. With customizable workflow process tools, rate calculators and policies for dozens of underwriters, StreamLine keeps your office on track and takes the guesswork out of premium rate calculators.

      Learn More
    • FasTrax

      Proactively tracks down the appropriate release, satisfaction or discharge for all liens paid at closing, making sure such are recorded on the appropriate land records.

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    • TitleExpress

      TitleExpress is a fully integrated title and settlement solution, with customized workflow tracking capabilities to assist customers with compliance practices. TitleExpress solutions support multiple underwriters and rate calculations and include robust reporting features and secure online transaction management.

      Learn More
  • Policy Production

    • FasTrax

      Provides lien tracking and title clearing services on any lien attached to real property. Available nationwide, FasTrax makes sure that the documents required to clear liens paid at closing are correctly recorded on the appropriate land records, assuring that your customer's title is clear and speeding the issuance of the final title policy.

      Learn More
    • CAP

      The Competitive Advantage Platform, or "CAP," is a tool available exclusively for First American agents to assist in the creation and documentation of the Company Policy and Procedures for ALTA Best Practices. Many companies have internal processes or procedures for managing functions as part of the settlement and title process, however not all are documented in a concise manner, nor available to all employees for ongoing training — both requirements of the ALTA Best Practice assessments. Contact your local First American Account Representative for a demonstration.

  • Insurance Coverage

    • First American Property & Casualty Insurance Agency, Inc. is the knowledgeable and trusted nationwide resource for E&O, bonds and other insurance needs for the title insurance professional. We offer experienced and professional service and understand the specific needs of the title agent; you can be assured that we are looking out for your best interest.

      Get a free quote
  • Complaint Resolution

    • Risolv

      Rizolv allows you to promptly handle and resolve customer issues by capturing complaints and assigning them a single point of contact. The Rizolv platform also enables you to effectively communicate with both your staff and customers regarding complaints, helping you make sure that customer care is your highest priority.

      Learn More
 

Learn How to Simplify Policy Production

Download our helpful guide to find out how to issue policies at the closing table and better implement ALTA Best Practice #5.

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