Frequently Asked Questions May 31, 2019What happened? / What is the situation?
A technological defect created the potential for unauthorized access to images of documents containing data on some of First American's title insurance and escrow/closing services customers.What type of information may have been exposed?
The documents that may have been exposed include images of title insurance policy commitments; images of documents on the public record; and images of documents that may have included non-public personal information (such as a driver's license or social security number).What is First American doing about it?
The company has shut down external access to the relevant system. The company has also retained an outside forensic firm to aid in assessing the extent to which any sensitive customer information may have been compromised.When will the investigation be done?
At this time, the company does not have a definitive date of completion for this ongoing investigation. Once the company can provide an estimate, it will do so at https://www.firstam.com/incidentupdate.What will First American do if I'm affected?
First American is giving consumers who believe their sensitive information has been compromised the ability to enroll in complimentary credit monitoring services for one year*. Any consumer who is concerned that his or her information may have been compromised should also consider the various tools that credit agencies make available to help guard against identity theft. You can learn more about those options and tools at https://www.identitytheft.gov.How can I stay informed about this incident?
The company will post updates on this matter at https://www.firstam.com/incidentupdate.What should I do next?
If you received a title insurance policy or escrow/closing services from First American Title Insurance Company or its affiliates on or after January 1, 2003, you can learn more about enrolling in credit monitoring services at: https://www.experianidworks.com/firstam or by calling 855-200-2743.
Important Security Notice:First American Title Insurance Company has engaged Experian to provide credit monitoring services for customers who may have been affected by this information security incident. THIS IS THE ONLY SECURE SITE WHERE YOU CAN APPLY FOR THESE SERVICES related to First American Title. Be aware that fraudulent sites may seek to represent First American and attempt to collect your data. Please use caution when viewing any other sites related to this matter.
*The company will provide complimentary credit monitoring for two years for residents of Massachusetts and Connecticut.
Certain statements made herein constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts and may contain the words "believe," "anticipate," "expect," "intend," "plan," "predict," "estimate," "project," "will be," "will continue," "will likely result," or other similar words and phrases or future or conditional verbs such as "will," "may," "might," "should," "would," or "could."
These forward-looking statements include, without limitation, statements regarding future operations, performance, financial condition, prospects, plans and strategies. These forward-looking statements are based on current expectations and assumptions that may prove to be incorrect. Risks and uncertainties exist that may cause results to differ materially from those set forth in these forward-looking statements. Factors that could cause the anticipated results to differ from those described in the forward-looking statements include, without limitation: the risk factors described in the company's annual report on Form 10-Q for the quarter ended March 31, 2019, as filed with the Securities and Exchange Commission, as well as those related to the information security issue discussed herein or any cyber, security, software, data risk, or any related legal or governmental inquiries or actions.
The forward-looking statements speak only as of the date they are made. The company does not undertake to update forward-looking statements to reflect circumstances or events that occur after the date the forward-looking statements are made.