FIRST AMERICAN UNVEILS TWO NEW AGENCY PROGRAMS


March 23, 2000, SANTA ANA, Calif.

The First American Financial Corporation (NYSE: FAF), the nation's leading provider of business information and related products and services, today announced that its largest subsidiary, First American Title Insurance Company, has launched two new services developed to strengthen its nationwide network of title insurance agents.

The services, the Eagle Central Web site and the Value-Added Agent Services program, will enrich the already strong partnerships that First American has with its extensive nationwide network of title insurance agents by helping to enhance both their business performance and their financial bottom line.

Eagle Central is a password-protected, agent-only Web site that made its Internet debut in December 1999. The site contains news and information on First American and the title industry that helps agents better manage their insurance agencies and their businesses.

The Value-Added Agent Services program offers a series of national and local business-related discounts and special services in which First American passes its purchasing power as a $3 billion corporation on to its agency network.

"Title insurance agents are important members of the First American family," said Gary L. Kermott, president of First American Title Insurance Company. "As First American has grown in recent years, so has the importance of our agents and our commitment to build and maintain strong relationships with them."

Eagle Central is available to all First American agents throughout the 50 states, the District of Columbia, Puerto Rico and the Caribbean. Among the key features offered through Eagle Central are:

  • an updated directory of the top national and regional news affecting the title insurance, real estate, legal and financial communities

  • a library of internal First American underwriting bulletins, policies, endorsements, forms and manuals that can easily be searched and downloaded

  • a one-click email link to an agent's personal First American underwriting counsel and to First American's FASTWeb online ordering, tracking and delivery system
"When we began working on Eagle Central, we asked our agents across the country what they wanted in a Web site," Kermott said. "We listened and responded by including the information and services they wanted as we built the site to their specifications."

Eagle Central is another route through which First American is giving its title agents access to a technology system that was cited as one of the best in the entire financial service industry by PC Week magazine. FASTWeb and the rest of the First American FAST Solution series of online real estate information products are key parts of this top-ranked technology.

"With our FAST Solutions technology, and now with Eagle Central," continued Kermott, "First American Title solidifies its position as the title insurance industry's technology leader."

The Value-Added Agent Services program is one of the most comprehensive series of discounts and special offers available to title insurance agents. The basic version of the program - which also is available to agents nationwide through Eagle Central - contains seven national discounts and special offers on:

  • Shipping services
  • Office supplies
  • Telecommunications
  • Computer hardware
  • Computer software, including title production software
  • Computer training
  • Business travel
Each First American state and regional office adds to these seven programs its own series of local discounts and offers. In addition, many state and regional offices pass along to their agents their own in-house expertise with special consulting programs in the areas of finance, marketing and technology.

"The Value-Added Agent Services program is tailored to meet the needs of our agents, as both insurance providers and as small business owners," said Kermott. "Whatever the size of an agency operation - one or a dozen offices, five to fifty employees - this program contains something for every agent. Eagle Central and the Value-Added Agent Services program are two more reasons why we say that 'Agents are first at First American'."

The First American Financial Corporation, based in Santa Ana, Calif., is the nation's leading provider of business information and related products and services. The corporation's three primary business segments include: title insurance and services; real estate information and services, which includes mortgage information services and database information and services; and consumer information and services, which provides home warranties; automotive, subprime and direct-to-consumer credit reporting; property and casualty insurance; property and automotive insurance tracking services; resident screening; pre-employment screening; lender-placed flood and hazard insurance; investment advisory; and trust and banking services. Information about the company and an archive of its press releases can be found on the Internet at www.firstam.com.

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