First American Taps Lyons McCloskey
—Cross-Marketing Agreement to Strengthen National Claims Outsourcing’s Internal Practices and Expand Customer Base—
May 27, 2008, SANTA ANA, Calif.
First American National Claims Outsourcing, a member of The First American Corporation (NYSE:FAF) family of companies and a leading provider of post-sale outsourcing services, announced today that it has entered into an internal training, process evaluation and cross-marketing alliance with Lyons McCloskey, an industry-recognized provider of expert consulting and training to the mortgage banking industry.
Through the alliance, Lyons McCloskey will apply its extensive industry expertise to evaluate and enhance First American National Claims Outsourcing’s internal training and business processes. This is an additional step toward First American’s dedication to identifying and delivering industry-best services to its customers.
“Lyons McCloskey, which offers proven results and extensive experience in evaluating default claim filing operations, will assist First American in further refining its internal practices and customer support initiatives,” said Ty Miller, chief operating officer of First American First Lien Outsourcing.
Lyons McCloskey will also assist in validating rules within First American’s loan claims technology and will help to expand First American’s customer base by utilizing First American’s Claims MAXimization technology (CMAX®) while conducting servicing file reviews for its customers.
“We look forward to working closely with First American to ensure peak performance throughout its claims processing operations,” said Joe McCloskey, managing partner of Lyons McCloskey. “First American provides very effective solutions for its customers and through this alliance, has taken the initiative to make certain that best practices are in place.”
About Lyons McCloskey
Formed in 2006 by industry veterans Bob Lyons and Joe McCloskey, Lyons McCloskey contains a rare mix of specialized skill sets uniquely positioning it to assist its mortgage banking and government clients in dealing with the rapidly changing single-family loan servicing environment. The company provides expert consulting and training to the mortgage banking industry on managing government insured loans and conventional loan portfolios and assists clients in minimizing risk, achieving program compliance and maximizing program benefits.
About First American
The First American Corporation (NYSE: FAF) is a FORTUNE 500® company that traces its history to 1889. With revenues of approximately $8.2 billion in 2007, it is America’s largest provider of business information. First American combines advanced analytics with its vast data resources to supply businesses and consumers with valuable information products to support the major economic events of people’s lives, such as getting a job, renting an apartment, buying a car or house, securing a mortgage and opening or buying a business. The First American Family of Companies, many of which command leading market share positions in their respective industries, operate within five primary business segments, including: Title Insurance and Services, Specialty Insurance, Information and Outsourcing Solutions, Data and Analytic Solutions, and Risk Mitigation and Business Solutions. More information about the company and an archive of its press releases can be found at www.firstam.com.