First American Home Warranty Operations to Open Phoenix Customer Service Call Center in March 2010
—Call Center to Create as Many as 400 New Jobs Over Next 24 Months—
December 28, 2009, PHOENIX
First American Home Buyers Protection Corporation, a member of The First American Corporation (NYSE: FAF) family of companies, announced today that it will open a new customer service call center in Phoenix bringing more than 100 new jobs to the area in March of 2010.
First American chose to move its call center operations to Phoenix in order to take advantage of the city’s enhanced infrastructure, more convenient location and access to a larger labor pool. Supporting home warranty operations that span 35 states, First American plans to open its new call center in March with more than 100 new jobs. The company has plans to significantly grow its operations and anticipates creating as many 300 additional jobs over next 24 months.
“As we looked around the nation for a location for our new call center, Phoenix offered the ideal blend of technological infrastructure, convenience and access to talented employee candidates,” said Jeff Powell, vice president of First American Home Buyers Protection Corporation. “We plan to grow our operations over the next several years, and this new call center will enable us to provide the responsive support our customers deserve and expect.”
“First American’s 100 new jobs and plans for hundreds more in Phoenix is a great way to start off the New Year,” said Mayor Phil Gordon. “Phoenix is an ideal location for any company to prosper and grow.”
“It has been our goal to attract businesses that will create job growth in northwest Phoenix,” said Councilwoman Thelda Williams. “We are pleased to have First American open its new operations in our district and welcome them as a valuable member of our community.”
“This is a great win for the city of Phoenix and for the Valley,” said Barry Broome, president and chief executive officer of the Greater Phoenix Economic Council. “With their plan to bring 400 jobs in the next 24 months, First American is providing a much-needed boost to the local economy.”
First American will begin hiring in January for a variety of positions, including inbound customer service and claims resolution specialists. The company expects to have its new Phoenix call center fully operational and ready for service on March 1, 2010. First American is an equal opportunity employer. Interested candidates may view job listings and apply online at www.firstam.com/careers.
About First American
First American Home Buyers Protection Corporation, a subsidiary of The First American Corporation, is one of the nation’s leading and most experienced home warranty companies. The company provides one-year residential service contracts that typically cover the major systems and appliances in resale homes. The company has more than 400,000 contracts in force and responds to nearly 1 million requests for customer service per year. The company operates in 35 states and maintains a network of more than 7,000 certified contractors.
The First American Corporation (NYSE: FAF) is a FORTUNE 500® company that traces its history to 1889. With total revenues of approximately $6.2 billion in 2008, it is America’s largest provider of business information. First American combines advanced analytics with its vast data resources to supply businesses and consumers with valuable information products to support the major economic events of people’s lives, such as getting a job, renting an apartment, buying a car or house, securing a mortgage and opening or buying a business. The First American Family of Companies, many of which command leading market share positions in their respective industries, operate within five primary business segments, including: Title Insurance and Services, Specialty Insurance, Information and Outsourcing Solutions, Data and Analytic Solutions, and Risk Mitigation and Business Solutions. More information about the company and an archive of its press releases can be found at www.firstam.com.