First American Homebuyers Protection Corporation Celebrates Opening of New Customer Service Center
—New Facility Will Bring as Many as 400 New Jobs to Phoenix in the Next Two Years—
March 16, 2010, SANTA ANA, Calif.
First American Home Buyers Protection Corporation, a member of The First American Corporation (NYSE: FAF) family of companies, in conjunction with the city of Phoenix, today announced the opening of its new Phoenix customer service call center. First American Home Buyers Protection, which has already hired 80 employees, expects to create as many as 400 new positions over the course of the next two years.
The grand opening of the new call center was celebrated with a ribbon-cutting ceremony with management and staff from First American Home Buyers Protection and officials from the city of Phoenix. Barry Broome, president and CEO of the Greater Phoenix Economic Council, attended the ceremony and City Councilwoman Thelda Williams spoke about the important role the call center fills in the Phoenix job market.
“First American Home Buyers Protection is one of the nation’s largest home warranty companies, providing homebuyers and sellers protection against costly repairs and replacements on their home’s essential systems and appliances,” said Broome. “We welcome them as one of the city’s major employers and look forward to their expansion and growth in the Greater Phoenix area.”
First American Home Buyers Protection chose to locate its call center in Phoenix in order to take advantage of the city’s enhanced infrastructure, convenient location and access to its large and highly skilled labor pool. This Phoenix-based call center provides support for First American Home Buyers Protection’s home warranty operations in 35 states.
“We are impressed with the quality and experience of the applicants in the Phoenix area and are excited about the opening of our new facility,” said Jeff Powell, vice president of First American Home Buyers Protection Corporation. “We are in the first phase of making Phoenix our primary call center location and we will continue hiring as our operation grows. We are proud to be part of this community, which we have served with our home warranty products for many years.”
“Phoenix’s skilled workforce is a perfect fit for First American Home Buyers Protection’s new call center,” said Councilwoman Williams. “Not only did the city's Community and Economic Development Department assist with site selection, we continue to work with the company to find qualified candidates through our Phoenix Workforce Connection, which will help as First American Home Buyers Protection plans for growth over the next few years.”
March 1, 2010, marked the first day of operation for the facility and its 80 new employees. Over the next three months, First American Home Buyers Protection will continue to fill a number of open positions with the hiring of nearly 100 additional employees. First American Home Buyers Protection is an equal opportunity employer. Interested candidates may view job listings and apply online at www.firstam.com/careers.
About First American
First American Home Buyers Protection Corporation, a subsidiary of The First American Corporation, is one of the nation’s leading and most experienced home warranty companies. The company provides one-year residential service contracts that typically cover the major systems and appliances in resale homes. The company has more than 400,000 contracts in force and responds to nearly 1 million requests for customer service per year. The company operates in 35 states and maintains a network of more than 7,000 certified contractors.
About The First American Corporation
The First American Corporation (NYSE: FAF) is a FORTUNE 500® company that traces its history to 1889. With total revenues of approximately $6.0 billion in 2009, it is America’s largest provider of business information. First American combines advanced analytics with its vast data resources to supply businesses and consumers with valuable information products to support the major economic events of people’s lives, such as getting a job, renting an apartment, buying a car or house, securing a mortgage and opening or buying a business. The First American Family of Companies, many of which command leading market share positions in their respective industries, operate within five primary business segments, including: Title Insurance and Services, Specialty Insurance, Information and Outsourcing Solutions, Data and Analytic Solutions, and Risk Mitigation and Business Solutions. More information about the company and an archive of its press releases can be found at www.firstam.com.
About the City of Phoenix
Phoenix is Arizona’s capitol and the fifth largest city in the United States, with more than 1.5 million residents and growing. The city's Community and Economic Development Department attracts new employers to the city of Phoenix and offers a wide range of value-added business services to companies that are relocating or expanding.