First American Financial Reports First Quarter 2019 Results

Reports Earnings of 97 Cents per Diluted Share or 74 Cents per Share Excluding Net Realized Investment Gains


April 25, 2019, Santa Ana, Calif.

First American Financial Corporation (NYSE: FAF), a leading global provider of title insurance, settlement services and risk solutions for real estate transactions, today announced financial results for the first quarter ended March 31, 2019.

Download the complete press release as a PDF

Current Quarter Highlights

  • Total revenue of $1.3 billion, flat compared with last year
    • Closed title orders per day down 12 percent, driven by a 29 percent decline in refinance orders and an 8 percent decline in purchase orders
    • Average revenue per order up 7 percent, primarily driven by higher average fee per file from commercial transactions
  • Net realized investment gains of $32.7 million, due to the change in the fair value of equity securities
  • Title Insurance and Services segment pretax margin of 12.1 percent
    • 10.0 percent excluding net realized investment gains
  • Commercial revenues of $148.2 million, down 3 percent compared with last year
  • Title Insurance and Services segment investment income of $70.1 million, up 69 percent compared with last year
  • Specialty Insurance segment pretax margin of 14.6 percent
    • 11.0 percent excluding net realized investment gains
  • Debt-to-capital ratio of 18.1 percent
  • Cash flow from operations of $34.5 million, compared with $43.2 million last year

Selected Financial Information

($ in millions, except per share data)

 

 

Three Months Ended

 

 

 

March 31,

 

 

 

2019

 

 

2018

 

Total revenue

 

$

1,303.6

 

 

$

1,297.4

 

Income before taxes

 

 

141.7

 

 

 

93.1

 

 

 

 

 

 

 

 

 

 

Net income

 

$

109.6

 

 

$

76.2

 

Net income per diluted share

 

 

0.97

 

 

0.67

 

 

Total revenue for the first quarter of 2019 was $1.3 billion, an increase of 0.5 percent relative to the first quarter of 2018. Net income in the current quarter was $109.6 million, or 97 cents per diluted share, compared with net income of $76.2 million, or 67 cents per diluted share, in the first quarter of 2018. Net realized investment gains in the current quarter were $32.7 million, or 22 cents per diluted share, compared with net realized losses of $5.7 million, or 4 cents per diluted share last year.

“The company performed well in the first quarter despite ongoing challenges in the housing market that began in the second half of last year,” said Dennis J. Gilmore, chief executive officer at First American Financial Corporation. “Our strong performance was driven by effective expense management and growth in our investment income that helped us achieve a 12.1 percent pretax title margin, or 10.0 percent excluding net realized investment gains.

“As we’ve entered the spring selling season, we’re becoming more optimistic about the housing market given the positive economic backdrop and the recent decline in mortgage rates. Importantly, we are encouraged by April’s open order trend, with purchase orders down 2 percent and refinance up 29 percent compared with last year, which is an improvement over the past three quarters. In addition, we expect continued strong performance in our commercial business.”

Title Insurance and Services

($ in millions, except average revenue per order)

 

 

Three Months Ended

 

 

 

March 31,

 

 

 

2019

 

 

2018

 

Total revenues

 

$

1,172.2

 

 

$

1,185.5

 

 

 

 

 

 

 

 

 

 

Income before taxes

 

$

142.0

 

 

$

102.4

 

Pretax margin

 

 

12.1

%

 

 

8.6

%

 

 

 

 

 

 

 

 

 

Title open orders(1)

 

 

227,800

 

 

 

253,500

 

Title closed orders(1)

 

 

150,900

 

 

 

173,600

 

 

 

 

 

 

 

 

 

 

U.S. Commercial

 

 

 

 

 

 

 

 

   Total revenues

 

$

148.2

 

 

$

152.9

 

   Open orders

 

 

30,000

 

 

 

31,500

 

   Closed orders

 

 

16,500

 

 

 

19,000

 

   Average revenue per order

 

$

9,000

 

 

$

8,100

 

(1) U.S. direct title insurance orders only.

 

 

 

 

 

 

 

 

 

Total revenues for the Title Insurance and Services segment during the first quarter were $1.2 billion, down 1 percent compared with the same quarter of 2018. Direct premiums and escrow fees were down 7 percent compared with the first quarter of 2018, driven by a 13 percent decline in the number of direct title orders closed that was partly offset by a 7 percent increase in the average revenue per direct title order. The growth in the average revenue per direct title order to $2,475 was primarily attributable to an increase in the average fee per file from commercial transactions and higher residential real estate values. Agent premiums, which are recorded on approximately a one-quarter lag relative to direct premiums, were down 5 percent in the current quarter as compared with last year.

Information and other revenues were $170.1 million this quarter, down $15.9 million, or 9 percent, compared with the same quarter of last year. The decline was primarily due to lower revenues from the company’s centralized lender businesses.

Investment income was $70.1 million in the first quarter, up $28.7 million, or 69 percent, benefiting from both an increase in average balances and rising short-term interest rates that drove higher interest income in the company’s investment portfolio and cash balances. Net realized investment gains totaled $27.7 million in the current quarter, compared with losses of $3.8 million in the first quarter of 2018.

Personnel costs were $381.1 million in the first quarter, down $12.5 million, or 3 percent, compared with the same quarter of 2018. This decline was primarily attributable to lower salary expenses driven by lower headcount and one less payroll day, and lower incentive compensation expense. These reductions were partly offset by an increase in employee benefits costs.

Other operating expenses were $168.6 million in the first quarter, down $22.2 million, or 12 percent, compared with the first quarter of 2018. This decline was primarily the result of lower production-related costs due to the decline in order volume, a decline in professional services expense and smaller reductions in several other expense categories. These cost decreases were partially offset by higher software expense.

The provision for policy losses and other claims was $36.2 million in the first quarter, or 4.0 percent of title premiums and escrow fees, compared with a 4.0 percent loss provision rate in the first quarter of 2018. The current quarter rate reflects an ultimate loss rate of 4.0 percent for the current policy year and no change in the loss reserve estimates for prior policy years.

Depreciation and amortization expense was $31.2 million in the first quarter, an increase of $3.0 million, or 11 percent, compared with the same period last year. The increase was primarily attributable to higher amortization expense associated with internally developed software.

Pretax income for the Title Insurance and Services segment was $142.0 million in the first quarter, compared with $102.4 million in the first quarter of 2018. Pretax margin was 12.1 percent in the current quarter, compared with 8.6 percent last year. Excluding the impact of net realized investment gains and losses, the pretax margin was 10.0 percent this year, compared with 8.9 percent last year.

Specialty Insurance

($ in millions)

 

Three Months Ended

 

 

 

March 31,

 

 

 

2019

 

 

2018

 

Total revenues

 

$

122.2

 

 

$

113.4

 

 

 

 

 

 

 

 

 

 

Income before taxes

 

$

17.8

 

 

$

9.9

 

Pretax margin

 

 

14.6

%

 

 

8.7

%

 

Total revenues for the Specialty Insurance segment were $122.2 million in the first quarter, an increase of 8 percent compared with the first quarter of 2018. The home warranty business benefited from lower claim losses driven by both lower claim frequency and severity, due in part to milder weather and improvements in claim cost management. The company’s property and casualty business continued to experience high claim losses in the current quarter and as compared with last year. The resulting loss ratio for the segment improved moderately to 55.2 percent this quarter, compared with 56.6 percent in the prior year. Pretax margin for the segment was 14.6 percent in the current quarter, compared with 8.7 percent in the first quarter of last year. Excluding the impact of net realized gains and losses, the segment’s current quarter pretax margin was 11.0 percent, compared with 10.2 percent last year.

Teleconference/Webcast

First American’s first-quarter 2019 results will be discussed in more detail on Thursday, April 25, 2019, at 11 a.m. EDT, via teleconference. The toll-free dial-in number is 877-407-8293. Callers from outside the United States may dial +1-201-689-8349.

The live audio webcast of the call will be available on First American’s website at www.firstam.com/investor. An audio replay of the conference call will be available through May 9, 2019, by dialing 201-612-7415 and using the conference ID 13689517. An audio archive of the call will also be available on First American’s investor website.

About First American

First American Financial Corporation (NYSE: FAF) is a leading provider of title insurance, settlement services and risk solutions for real estate transactions that traces its heritage back to 1889. First American also provides title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; banking, trust and wealth management services; and other related products and services. With total revenue of $5.7 billion in 2018, the company offers its products and services directly and through its agents throughout the United States and abroad. In 2019, First American was named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year. More information about the company can be found at www.firstam.com.

Website Disclosure

First American posts information of interest to investors at www.firstam.com/investor. This includes opened and closed title insurance order counts for its U.S. direct title insurance operations, which are posted approximately 10 to 12 days after the end of each month.

Forward-Looking Statements

Certain statements made in this press release and the related management commentary contain, and responses to investor questions may contain, forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts and may contain the words “believe,” “anticipate,” “expect,” “intend,” “plan,” “predict,” “estimate,” “project,” “will be,” “will continue,” “will likely result,” or other similar words and phrases or future or conditional verbs such as “will,” “may,” “might,” “should,” “would,” or “could.” These forward-looking statements include, without limitation, statements regarding future operations, performance, financial condition, prospects, plans and strategies. These forward-looking statements are based on current expectations and assumptions that may prove to be incorrect. Risks and uncertainties exist that may cause results to differ materially from those set forth in these forward-looking statements. Factors that could cause the anticipated results to differ from those described in the forward-looking statements include, without limitation: interest rate fluctuations; changes in the performance of the real estate markets; volatility in the capital markets; unfavorable economic conditions; failures at financial institutions where the company deposits funds; changes in applicable laws and government regulations, including data privacy laws; heightened scrutiny by legislators and regulators of the company’s title insurance and services segment and certain other of the company’s businesses; use of social media by the company and other parties; regulation of title insurance rates; limitations on access to public records and other data; changes in relationships with large mortgage lenders and government-sponsored enterprises; changes in measures of the strength of the company’s title insurance underwriters, including ratings and statutory capital and surplus; losses in the company’s investment portfolio; material variance between actual and expected claims experience; defalcations, increased claims or other costs and expenses attributable to the company’s use of title agents; any inadequacy in the company’s risk management framework; systems damage, failures, interruptions and intrusions or unauthorized data disclosures; innovation efforts of the company and other industry participants and any related market disruption; errors and fraud involving the transfer of funds; the company’s use of a global workforce; inability of the company’s subsidiaries to pay dividends or repay funds; and other factors described in the company’s annual report on Form 10-K for the year ended December 31, 2018, as filed with the Securities and Exchange Commission. The forward-looking statements speak only as of the date they are made. The company does not undertake to update forward-looking statements to reflect circumstances or events that occur after the date the forward-looking statements are made.

Use of Non-GAAP Financial Measures

This news release and related management commentary contain certain financial measures that are not presented in accordance with generally accepted accounting principles (GAAP), including personnel and other operating expense ratios, success ratios, adjusted earnings per share, net operating revenues, and adjusted pretax margins for the company, its title insurance and services segment and its specialty insurance segment. The company is presenting these non-GAAP financial measures because they provide the company’s management and investors with additional insight into the operational efficiency and performance of the company relative to earlier periods and relative to the company’s competitors. The company does not intend for these non-GAAP financial measures to be a substitute for any GAAP financial information. In this news release, these non-GAAP financial measures have been presented with, and reconciled to, the most directly comparable GAAP financial measures. Investors should use these non-GAAP financial measures only in conjunction with the comparable GAAP financial measures.

First American Financial Corporation

 

Summary of Consolidated Financial Results and Selected Information

 

(in thousands, except per share amounts and title orders, unaudited)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended

 

 

 

March 31,

 

 

 

2019

 

 

2018

 

Total revenues

 

$

1,303,581

 

 

$

1,297,388

 

 

 

 

 

 

 

 

 

 

Income before income taxes

 

$

141,670

 

 

$

93,065

 

Income tax expense

 

 

31,866

 

 

 

16,893

 

Net income

 

 

109,804

 

 

 

76,172

 

Less: Net income (loss) attributable to noncontrolling interests

 

 

229

 

 

 

(55

)

Net income attributable to the Company

 

$

109,575

 

 

$

76,227

 

 

 

 

 

 

 

 

 

 

Net income per share attributable to stockholders:

 

 

 

 

 

 

 

 

Basic

 

$

0.97

 

 

$

0.68

 

Diluted

 

$

0.97

 

 

$

0.67

 

 

 

 

 

 

 

 

 

 

Cash dividends declared per share

 

$

0.42

 

 

$

0.38

 

 

 

 

 

 

 

 

 

 

Weighted average common shares outstanding:

 

 

 

 

 

 

 

 

Basic

 

 

112,703

 

 

 

112,232

 

Diluted

 

 

113,224

 

 

 

113,035

 

 

 

 

 

 

 

 

 

 

Selected Title Insurance Segment Information

 

 

 

 

 

 

 

 

Title orders opened(1)

 

 

227,800

 

 

 

253,500

 

Title orders closed(1)

 

 

150,900

 

 

 

173,600

 

Paid title claims

 

$

40,769

 

 

$

36,625

 

 

 

 

 

 

 

 

 

 

(1) U.S. direct title insurance orders only.

 

 

First American Financial Corporation

 

Selected Consolidated Balance Sheet Information

 

(in thousands, unaudited)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

March 31,

 

 

December 31,

 

 

 

2019

 

 

2018

 

Cash and cash equivalents

 

$

1,337,052

 

 

$

1,467,129

 

Investments

 

 

6,544,417

 

 

 

6,225,520

 

Goodwill and other intangible assets, net

 

 

1,247,844

 

 

 

1,253,538

 

Total assets

 

 

11,160,268

 

 

 

10,630,635

 

Reserve for claim losses

 

 

1,033,634

 

 

 

1,042,679

 

Notes and contracts payable

 

 

730,953

 

 

 

732,019

 

Total stockholders’ equity

 

$

3,878,027

 

 

$

3,741,881

 

 

First American Financial Corporation

 

Segment Information

 

(in thousands, unaudited)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended

 

 

 

 

 

Title

 

 

Specialty

 

 

Corporate

 

March 31, 2019

 

Consolidated

 

 

Insurance

 

 

Insurance

 

 

(incl. Elims.)

 

Revenues

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct premiums and escrow fees

 

$

514,202

 

 

$

402,756

 

 

$

111,446

 

 

$

 

Agent premiums

 

 

501,537

 

 

 

501,537

 

 

 

 

 

 

 

Information and other

 

 

172,892

 

 

 

170,089

 

 

 

3,067

 

 

 

(264

)

Net investment income

 

 

82,268

 

 

 

70,053

 

 

 

2,732

 

 

 

9,483

 

Net realized investment gains

 

 

32,682

 

 

 

27,745

 

 

 

4,937

 

 

 

 

 

 

 

1,303,581

 

 

 

1,172,180

 

 

 

122,182

 

 

 

9,219

 

Expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Personnel costs

 

 

411,612

 

 

 

381,131

 

 

 

19,620

 

 

 

10,861

 

Premiums retained by agents

 

 

396,607

 

 

 

396,607

 

 

 

 

 

 

 

Other operating expenses

 

 

196,447

 

 

 

168,640

 

 

 

19,818

 

 

 

7,989

 

Provision for policy losses and other claims

 

 

97,712

 

 

 

36,172

 

 

 

61,540

 

 

 

 

Depreciation and amortization

 

 

32,934

 

 

 

31,162

 

 

 

1,734

 

 

 

38

 

Premium taxes

 

 

14,663

 

 

 

12,978

 

 

 

1,685

 

 

 

 

Interest

 

 

11,936

 

 

 

3,483

 

 

 

 

 

 

8,453

 

 

 

 

1,161,911

 

 

 

1,030,173

 

 

 

104,397

 

 

 

27,341

 

Income (loss) before income taxes

 

$

141,670

 

 

$

142,007

 

 

$

17,785

 

 

$

(18,122

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended

 

 

 

 

 

Title

 

 

Specialty

 

 

Corporate

 

March 31, 2018

 

Consolidated

 

 

Insurance

 

 

Insurance

 

 

(incl. Elims.)

 

Revenues

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct premiums and escrow fees

 

$

543,878

 

 

$

434,152

 

 

$

109,726

 

 

$

 

Agent premiums

 

 

527,714

 

 

 

527,714

 

 

 

 

 

 

 

Information and other

 

 

188,658

 

 

 

186,023

 

 

 

2,901

 

 

 

(266

)

Net investment income

 

 

42,792

 

 

 

41,401

 

 

 

2,588

 

 

 

(1,197

)

Net realized investment losses

 

 

(5,654

)

 

 

(3,823

)

 

 

(1,831

)

 

 

 

 

 

 

1,297,388

 

 

 

1,185,467

 

 

 

113,384

 

 

 

(1,463

)

Expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Personnel costs

 

 

413,642

 

 

 

393,626

 

 

 

18,752

 

 

 

1,264

 

Premiums retained by agents

 

 

416,637

 

 

 

416,637

 

 

 

 

 

 

 

Other operating expenses

 

 

218,480

 

 

 

190,849

 

 

 

19,417

 

 

 

8,214

 

Provision for policy losses and other claims

 

 

100,580

 

 

 

38,480

 

 

 

62,100

 

 

 

 

Depreciation and amortization

 

 

29,747

 

 

 

28,117

 

 

 

1,592

 

 

 

38

 

Premium taxes

 

 

16,014

 

 

 

14,389

 

 

 

1,625

 

 

 

 

Interest

 

 

9,223

 

 

 

985

 

 

 

 

 

 

8,238

 

 

 

 

1,204,323

 

 

 

1,083,083

 

 

 

103,486

 

 

 

17,754

 

Income (loss) before income taxes

 

$

93,065

 

 

$

102,384

 

 

$

9,898

 

 

$

(19,217

)

 

First American Financial Corporation

 

Reconciliation of Pretax Margins and Earnings per Diluted Share

 

Excluding Net Realized Investment Gains and Losses ("NRIG(L)")

 

(in thousands, except margin and per share amounts, unaudited)

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended

 

 

 

March 31,

 

 

 

2019

 

 

2018

 

Consolidated

 

 

 

 

 

 

 

 

Total revenues

 

$

1,303,581

 

 

$

1,297,388

 

Less: NRIG(L)

 

 

32,682

 

 

 

(5,654

)

Total revenues excluding NRIG(L)

 

$

1,270,899

 

 

$

1,303,042

 

 

 

 

 

 

 

 

 

 

Pretax income

 

$

141,670

 

 

$

93,065

 

Less: NRIG(L)

 

 

32,682

 

 

 

(5,654

)

Pretax income excluding NRIG(L)

 

$

108,988

 

 

$

98,719

 

 

 

 

 

 

 

 

 

 

Pretax margin

 

 

10.9

%

 

 

7.2

%

Less: Pretax margin impact of NRIG(L)

 

 

2.3

%

 

 

(0.4

)%

Pretax margin excluding NRIG(L)

 

 

8.6

%

 

 

7.6

%

 

 

 

 

 

 

 

 

 

Earnings per diluted share (EPS)

 

$

0.97

 

 

$

0.67

 

Less: EPS impact of NRIG(L)

 

 

0.22

 

 

 

(0.04

)

EPS excluding NRIG(L)

 

$

0.74

 

 

$

0.71

 

 

 

 

 

 

 

 

 

 

Title Insurance and Services Segment

 

 

 

 

 

 

 

 

Total revenues

 

$

1,172,180

 

 

$

1,185,467

 

Less: NRIG(L)

 

 

27,745

 

 

 

(3,823

)

Total revenues excluding NRIG(L)

 

$

1,144,435

 

 

$

1,189,290

 

 

 

 

 

 

 

 

 

 

Pretax income

 

$

142,007

 

 

$

102,384

 

Less: NRIG(L)

 

 

27,745

 

 

 

(3,823

)

Pretax income excluding NRIG(L)

 

$

114,262

 

 

$

106,207

 

 

 

 

 

 

 

 

 

 

Pretax margin

 

 

12.1

%

 

 

8.6

%

Less: Pretax margin impact of NRIG(L)

 

 

2.1

%

 

 

(0.3

)%

Pretax margin excluding NRIG(L)

 

 

10.0

%

 

 

8.9

%

 

 

 

 

 

 

 

 

 

Specialty Insurance Segment

 

 

 

 

 

 

 

 

Total revenues

 

$

122,182

 

 

$

113,384

 

Less: NRIG(L)

 

 

4,937

 

 

 

(1,831

)

Total revenues excluding NRIG(L)

 

$

117,245

 

 

$

115,215

 

 

 

 

 

 

 

 

 

 

Pretax income

 

$

17,785

 

 

$

9,898

 

Less: NRIG(L)

 

 

4,937

 

 

 

(1,831

)

Pretax income excluding NRIG(L)

 

$

12,848

 

 

$

11,729

 

 

 

 

 

 

 

 

 

 

Pretax margin

 

 

14.6

%

 

 

8.7

%

Less: Pretax margin impact of NRIG(L)

 

 

3.6

%

 

 

(1.5

)%

Pretax margin excluding NRIG(L)

 

 

11.0

%

 

 

10.2

%

 

 

 

 

 

 

 

 

 

Note: Beginning in the first quarter of 2018, the company adopted new accounting guidance, which requires investments in equity securities to be measured at fair value, with changes in fair value recognized through net income rather than through the balance sheet as previously required. Totals may not sum due to rounding.

 

 

First American Financial Corporation

 

Expense and Success Ratio Reconciliation

 

Title Insurance and Services Segment

 

($ in thousands, unaudited)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended

 

 

 

March 31,

 

 

 

2019

 

 

2018

 

Total revenues

 

$

1,172,180

 

 

$

1,185,467

 

Less: Net realized investment gains (losses)

 

 

27,745

 

 

 

(3,823

)

          Net investment income

 

 

70,053

 

 

 

41,401

 

          Premiums retained by agents

 

 

396,607

 

 

 

416,637

 

Net operating revenues

 

$

677,775

 

 

$

731,252

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Personnel and other operating expenses

 

$

549,771

 

 

$

584,475

 

Ratio (% net operating revenues)

 

 

81.1

%

 

 

79.9

%

Ratio (% total revenues)

 

 

46.9

%

 

 

49.3

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Change in net operating revenues

 

$

(53,477

)

 

 

 

 

Change in personnel and other operating expenses

 

 

(34,704

)

 

 

 

 

Success Ratio(1)

 

 

65

%

 

 

 

 

 

 

 

 

 

 

 

 

 

(1) Change in personnel and other operating expenses divided by change in net operating revenues.

 

 

First American Financial Corporation

 

Supplemental Direct Title Insurance Order Information(1)

 

(unaudited)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q119

 

 

Q418

 

 

Q318

 

 

Q218

 

 

Q118

 

Open Orders per Day

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Purchase

 

 

1,907

 

 

 

1,611

 

 

 

2,067

 

 

 

2,315

 

 

 

2,027

 

Refinance

 

 

1,001

 

 

 

763

 

 

 

937

 

 

 

998

 

 

 

1,173

 

Refinance as % of residential orders

 

 

34

%

 

 

32

%

 

 

31

%

 

 

30

%

 

 

37

%

Commercial

 

 

491

 

 

 

471

 

 

 

509

 

 

 

562

 

 

 

509

 

Default and other

 

 

335

 

 

 

368

 

 

 

441

 

 

 

450

 

 

 

380

 

Total open orders per day

 

 

3,734

 

 

 

3,213

 

 

 

3,954

 

 

 

4,325

 

 

 

4,089

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Closed Orders per Day

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Purchase

 

 

1,205

 

 

 

1,413

 

 

 

1,647

 

 

 

1,718

 

 

 

1,313

 

Refinance

 

 

605

 

 

 

603

 

 

 

674

 

 

 

729

 

 

 

850

 

Refinance as % of residential orders

 

 

33

%

 

 

30

%

 

 

29

%

 

 

30

%

 

 

39

%

Commercial

 

 

271

 

 

 

330

 

 

 

295

 

 

 

311

 

 

 

306

 

Default and other

 

 

392

 

 

 

456

 

 

 

313

 

 

 

308

 

 

 

330

 

Total closed orders per day

 

 

2,474

 

 

 

2,802

 

 

 

2,929

 

 

 

3,066

 

 

 

2,800

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Average Revenue per Order (ARPO)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Purchase

 

$

2,430

 

 

$

2,446

 

 

$

2,473

 

 

$

2,483

 

 

$

2,356

 

Refinance

 

 

1,119

 

 

 

1,093

 

 

 

1,045

 

 

 

985

 

 

 

936

 

Commercial

 

 

8,960

 

 

 

11,153

 

 

 

9,886

 

 

 

9,277

 

 

 

8,059

 

Default and other

 

 

223

 

 

 

245

 

 

 

389

 

 

 

314

 

 

 

282

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total ARPO

 

$

2,475

 

 

$

2,824

 

 

$

2,667

 

 

$

2,599

 

 

$

2,303

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Business Days

 

61

 

 

63

 

 

63

 

 

64

 

 

62

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(1) U.S. operations only.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Totals may not sum due to rounding.

 

 

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