Kirsten is a results-oriented professional with over 24 years of experience in the title insurance industry. She has a diverse background including claims analyst, sales and operational management, quality control manager, and corporate trainer. As Agency Account Manager, Kirsten focuses on new agency development, providing education and training on products and services, and delivering the tools and services necessary for agent growth and continued success.
Kirsten joined the First American family in 2010 as an associate claims analyst and was promoted to claims analyst in May 2015, a position she held until April 2022. Her background includes serving as an independent contract closer performing residential and commercial closing services in the greater Chicago area. Throughout her career, Kirsten has served in various roles, including state sales and operational manager, district closing manager, quality control manager, and corporate trainer. Her professionalism and focus on agency initiatives, including technology to save time and create efficiencies, is a tremendous asset for our valued agents in Illinois.
Kirsten graduated from Northern Illinois University with a Bachelor of Science in organizational corporate communications. She received a Master of Business Administration in entrepreneurship from DePaul University - Kellstadt Graduate School of Business and graduated with distinction. Kirsten received the First American 2020 Caring Eagle Award in recognition of her volunteer efforts with local food banks and pantries. She also completed the First American SPARK program in 2021; an initiative focused on providing leadership development and networking opportunities to women.
Every day First American delivers timely, accurate information with expertise and integrity while adhering to the highest standards of financial stability and professional responsibility. Becoming an agent of First American gives you the necessary tools to succeed in the ever-changing real estate market. Please contact Kirsten today to find out how First American’s nationwide strength, local expertise and friendly service can work for you.
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