Leslie Shellman serves as Texas Client Solutions Manager and manages Texas agency operations, assists agents with technology implementation and provides agent education and support on products, services and processes designed to improve workflow and office efficiencies.
Leslie is a technically-proficient software specialist who most recently served as Technical Trainer -Texas Region. She began her industry career working for an attorney in Texas who simultaneously was creating a start-up company designed to coordinate closings for relocation clients across the United States, Canada and Puerto Rico. She was responsible for writing the operational procedures and building the vendor list of First American offices across the globe. The company was acquired by First American in 2000. Her background also includes working with First American’s Settlement Management Solutions (SMS), a leader in title and loan-closing software, to build a client portal and integrations to receive orders. In 2012, Leslie joined local operations in the Dallas/Fort Worth area and served as a branch manager and operations administrator. She joined the Direct Division Training and Support Team in 2014 and became a member of the Texas Agency Team in 2020.
A graduate of the University of Memphis, Leslie received a bachelor’s in business administration with concentrations in real estate and insurance. Throughout her career, Leslie embraced educational opportunities and earned numerous real estate, relocation, and escrow licenses or certifications, which kept her up-to-date with what her customers were facing so she could effectively deliver client solutions.
Committed to delivering an exceptional level of customer service, Leslie leverages her exceptional communication skills, problem-solving ability, and technical competence to improve the customer experience while maintaining a continued focus on emerging technologies that may benefit day-to-day agency operations. She is skilled at developing and maintaining long-standing relationships and has a passion for helping others succeed.
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