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Agent Service Center (ASC)

The Agency Service Center (ASC) is the “single point of contact” for all Agency related product and service questions. Staffed by highly trained knowledgeable professionals with exceptional customer service skills, the Agency Service Center is ready to offer support and answer your questions today!  Whenever there is a question or issue they cannot resolve, the ASC will escalate the concern to a specialist within the Division or to a contact in the Agent’s home state.

The ASC is a proactive support center for managing requests or answering questions regarding the following products and services:

  • Streamline ASP
  • Closing Tracker
  • SOAR
  • FASTWeb
  • National Agency/Divisional Agency
  • AgentNet
  • FRED
  • Jumpstart (FastSearch)
  • ESP

The Agency Service Center’s single point of contact toll free number is (866) 701-3361 or you may email the ASC at

For more information, please contact your local First American agency representative.

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Help Desk Info and Sign In FAQ's

Help Desk

Phone: 1-866-593-9069

Frequently Asked Questions

Q: I forgot my Username. What do I do?

A: Please select the "Forgot Username" link on the sign-in page or click here to have your username emailed to you.

Q: I forgot my Password. What do I do?

A: Due to security restrictions, we cannot email your password to you. Please select the "Forgot Password" on the sign-in page or click here to reset your password.

Q: How do I get a myFirstAm account?

A: To request a myFirstAm account, please select the "Sign Up" link on the sign-in page. Fill out the form and select "Register Now."
If you have a sales rep "Approval Code," enter it, then select "Register Now" to get your username and temporary password via email for instant access.
If you do not have an approval code, select the name of your First American sales representative and then click "Register Now." Your sales rep will follow up on your request.

Q: I need additional help. Who can I contact?

A: Please contact our Help Desk at 1-866-593-9069 or at

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