Signing Services

First American Title Northern California Homebuilder Services Division Closing Agents

First American's team of new home closing agents are hand-picked to assure the high level of experience that is required to meet our standards. All signers are interviewed and screened for exceptional customer service characteristics, as well as language and technical abilities.

Once selected, they are trained to First American Title's Northern California Homebuilder Services Division Standards of Customer Care and Homebuilder-specific document requirements. In addition, they are continuously updated on California Notary legal requirements, lender technical requirements (e-Sign capable), and continuous customer service improvement.

Signings are scheduled through our escrow staff directly with centralized appointment scheduling calendars to ensure efficient communication between the Closing Agent, Escrow staff and the new home buyer.

Each closing agent is monitored for performance level expectations through our Northern California Homebuilder Services Division Customer Satisfaction Survey program analysis and feedback. We manage and coordinate our Signing Service and Customer Satisfaction Survey analysis.

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